Ardmont: rugged protective case manufacturer
Ardmont support and information

Support

Frequently Asked Questions

Answers about Ardmont products, custom foam, timelines, warranty, service, and future marketplace channels.

Product questions

What types of cases does Ardmont produce?
Ardmont products are organized into four categories: Protective Cases (hard protective, gun and ammo, electronics, camera and drone, and medical and first aid cases), Transit & Equipment Cases (rotomolded, rack and integrated, flight and road, and mobile office cases), Boxes & Containers (crates and bins, pallet boxes, metal boxes and cages, and food and water containers), and Coolers, Luggage & Bags. Custom foam inserts, dividers and panel mounts, and accessories and replacement parts support every category.
Are Ardmont cases waterproof?
Our waterproof product families are designed to meet IP-rated watertight and dust-tight performance targets. See the Waterproof Case & IP Rating Guide for details on gaskets, valves, and testing.
Do Ardmont cases meet military or defense testing standards?
Product families targeted at defense and public-safety use are engineered against recognized transit, impact, and environmental test methods. Refer to Testing, Standards & Certifications for the full framework.
Can I get product specifications and CAD files?
Spec sheets and CAD references are requested through the Documentation & Spec Requests page. Additional files can be requested through Request a Quote.

Custom foam questions

Do you offer custom foam inserts?
Yes. Ardmont provides pick-and-pluck, layered PE, cross-linked PE, PU, and CNC-cut foam inserts configured to your equipment. See the Custom Foam Guide.
What file formats can I send for custom foam?
We accept DXF, DWG, STEP, IGES, and dimensioned PDFs. Physical samples of the equipment can be arranged for larger programs.
Can identification labels be added to foam?
Yes. Silk-screen labels, laser-etched call-outs, and colored foam layers are available for equipment identification and contract-specified markings.

Project and quantity questions

What are typical lead times?
Lead times depend on product family, foam configuration, contract markings, and quantity. Project timelines are confirmed on quotation.
Is there a minimum order quantity?
MOQs vary by product line and level of customization. Small pilot runs and large multi-year programs are both supported through Request a Quote.
Can Ardmont support multi-year programs?
Yes. We support recurring bulk programs, framework agreements, and staged deliveries for commercial, institutional, and public-sector customers.

Outdoor, marine, and professional-use questions

Are the cases safe for saltwater use?
Our marine-oriented families use corrosion-resistant hardware and sealed enclosures suitable for saltwater exposure with routine care.
How long do the coolers hold ice?
Cold-retention performance depends on model, ambient temperature, load, and pre-conditioning. See the Cooler Size & Performance Guide.
Can I fly with Ardmont cases?
Hard luggage and travel cases are designed for airline transport. Configuration, wheels, and locks vary by model.

Commercial and public-sector questions

Do you support government procurement?
Yes. Ardmont supports agency procurement, framework tenders, and structured public-sector programs.
Do you support contract and volume programs?
Yes. Repeatable configurations, recurring supply, and contract-specific identification are handled through the Contract & Volume Programs solution.
Can you deliver to multiple sites?
Multi-site, phased, and international deliveries are supported for larger programs.

Warranty and service questions

What is covered under warranty?
Ardmont products carry a manufacturer warranty against defects in materials and workmanship. See Warranty and Service for the full statement.
How do I request a repair or replacement part?
Contact contact@ardmont.com with your product details. Replacement parts such as latches, wheels, and gaskets are available.
Do warranties transfer between owners?
Warranty terms are outlined on the Warranty and Service page and vary by product line and channel of purchase.

Marketplace and future channel questions

Where can I buy Ardmont products online?
Selected product lines will be available through marketplace channels in the future. For now, contact Ardmont directly via Request a Quote for availability.
Can cases carry agency markings or be supplied without an Ardmont logo?
Yes. Where a government or public-sector contract requires it, Ardmont cases can carry authorized agency seals, unit markings, asset identifiers, and contract-specified wording, or be supplied without an Ardmont logo.

Have a project or a question we did not cover?

Send us your specifications, quantities, and target environment. Our team will respond with configuration options and next steps.

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