Support
Warranty and Service
Warranty coverage, service requests, replacement parts, and long-term support for Ardmont cases, coolers, and transport systems.
Warranty overview
Ardmont products carry a manufacturer warranty against defects in materials and workmanship under normal use. Coverage varies by product family and channel of purchase. Warranty does not cover cosmetic wear, misuse, unauthorized modification, or damage from improper transport or storage.
Service requests
To open a service request, contact contact@ardmont.com with the product line, purchase channel, date of purchase, and a description of the issue. Please include photos where possible. Our support team will confirm next steps, including inspection, repair, or replacement.
Replacement parts
Ardmont supports long product life through replacement latches, gaskets, wheels, handles, drain plugs, foam sets, and mounting hardware. Parts availability varies by model. Submit a parts request to contact@ardmont.com with your product reference.
Product registration
A product registration portal is being prepared. In the interim, keep your original order confirmation or invoice as proof of purchase. This applies to marketplace, dealer, and project deliveries.
Marketplace purchase support
For products purchased through marketplace channels such as Amazon, initial fulfillment and return handling follow the marketplace policy. Manufacturer warranty support continues to be handled directly by Ardmont.
Commercial and project support
Bulk, OEM, and public-sector programs are supported through dedicated project contacts. Warranty, spare parts, and field service terms are captured in the program agreement.
How to contact support
Email contact@ardmont.com for warranty, service, replacement parts, and general product support. Include product line, quantity, and photos or documentation. For new project inquiries, use Request a Quote.
Need parts, service, or a program contact?
Email contact@ardmont.com or send your project details for a structured response.